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The GW HOMES Customer Care System is
the process that we use to make sure
your concerns are addressed in a timely
fashion. This is what makes the GW post-building
experience so unique. You can be sure
that we will be there for you after
your home has been built just as we
where throughout your entire homebuilding
experience. Through the Customer Care
System you will be able to request Service
and Warranty work to be done by GW HOMES
and its team of subcontractors when
you have a concern. Our system has based
its guidelines off of; the 2-10 Homebuyer’s
Warranty and the Residential Construction
Performance Guidelines which were provided
to you at your settlement.
Below is a quick reference
flow chart of our Customer Care System
procedures. It will guide you step by
step on how to categorize your concern
and how to request the proper handling
of your issue. For more information
on a specific step in the process, click
on that step to be taken to the corresponding
section of this page. For more detailed information
on our Customer Care System please view
our Customer
Care Procedures
The first year covers Cosmetic
Defects, such as nail pops
and drywall cracks, and Immediate Warranty
Items such as misaligned
doors and cabinets. The first 2 Years covers System Defects such as if you lost heat or electricity. You will also be protected
from Structural Defects for 10 Years. Please read your 2-10
Homebuyer’s Warranty, your Residential
Construction Performance Guidelines,
and your Homeowner’s Maintenance
Manuals for complete information on
warranty and service coverage.
Click here to view the GW Homes, Inc. Customer Care System in PDF format. 
Overview of Customer Care System > Important Phone Numbers > 2-10 Homebuyer's Warranty
Manufacturer Warranties Information > Service System/Procedures > Emergency Guidelines
Immediate Warranty > Service and Billable Service Coverage > Service Request Form
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